FAQs
We want your experience at Urban Oasis to feel effortless from start to finish. Below you’ll find answers to some of our most commonly asked questions to help you feel informed, prepared, and completely at ease before your visit. If you don’t see what you’re looking for, our team is always happy to assist.
Where are you located?
We are located at 102 N. Lexington Avenue in the historic district of downtown Asheville, NC.
Where do I park?
There is on-street meter parking directly in front of our center as well as hourly parking lot directly across the street at 97 N. Lexington Ave.
Do you take walk-ins?
Walk-ins can be accepted if there is availability. Advanced booking is highly recommended. Please call or book online for same day appointments.
What is your cancellation policy?
Urban Oasis requires a 24-Hour notice for rescheduling or cancellation of appointments. We reserve the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.
If you need to cancel or reschedule your appointment, please contact the front desk as soon as possible by calling Monday through Sunday 10:00am to 6:00pm. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Cancellations must be communicated directly to the front desk for the cancellation to be confirmed.
Are you handicap accessible?
Our front door is street level entry handicap access to our gift shop and wellness services treatment rooms. Our retreat center is located on the second floor with stair access only.