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FAQs

We want your experience at Urban Oasis to feel effortless from start to finish. Below you’ll find answers to some of our most commonly asked questions to help you feel informed, prepared, and completely at ease before your visit. If you don’t see what you’re looking for, our team is always happy to assist.

General

Where are you located?

We are located at 102 N. Lexington Avenue in the historic district of downtown Asheville, NC. 

On-street 2-hour meter parking is available directly in front of our center. Extended parking is available in the pay by the hour parking lot located at 97 N. Lexington Ave.

Walk-ins can be accepted if there is availability. Advanced booking is highly recommended. Please call or book online for same day appointments.

Urban Oasis requires a 24-Hour notice for rescheduling or cancellation of appointments. We reserve the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.

If you need to cancel or reschedule your appointment, please contact the front desk as soon as possible by calling Monday through Sunday 10:00am to 6:00pm. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Cancellations must be communicated directly to the front desk for the cancellation to be confirmed.

Our front door is street level entry handicap access to our gift shop and wellness services treatment rooms. Our retreat center is located on the second floor with stair access only.

Wellness Classes

Who can attend classes?

Our wellness center classes are designed to be welcoming and accessible to a wide range of participants. While some offerings may be more physically active than others, instructors provide options whenever possible to support varying levels of experience. Individual class descriptions indicate the recommended experience level and any special considerations.

Not at all. Many participants are completely new to yoga, meditation, sound healing, breathwork, and other wellness practices. Whether attending a first class or maintaining a long-established practice, all are welcome.

Comfortable clothing that allows for ease of movement is recommended. Yoga mats and props are available for most classes, though guests are welcome to bring personal equipment if preferred. A water bottle is also encouraged.

Please plan to arrive 10–15 minutes before class begins. This allows time to check in, settle into the space, and begin the experience without feeling rushed. Out of respect for participants and instructors, late arrivals may not be admitted once class has started.

Advance cancellation is appreciated whenever possible. Should circumstances prevent attendance, any paid session will be credited back to the account and remain available for a future class or wellness offering. 

All regularly scheduled wellness classes are included as part of our Wellness Membership. In addition, members enjoy $20 off massages, a $15% discount on facials, a 15% discount on retail and a 10% discount on Eminence skincare products.  Specialty workshops, guest experiences, and certain premium offerings may require separate registration.

Expect a warm welcome, a peaceful environment, and an opportunity to move, rest, learn, connect, or simply be. Our wellness offerings are intentionally designed to support personal well-being rather than performance or competition. Participants are encouraged to honor individual needs and engage at a pace that feels appropriate.

No. Every wellness practice is an invitation rather than an obligation. Participants are encouraged to listen to their bodies, modify as needed, rest when necessary, and engage only in ways that feel supportive and appropriate.

Please consult a healthcare provider if there are concerns about participating in physical activity. Be sure to inform the instructor of any injuries, limitations, or relevant conditions before class begins so appropriate modifications can be offered when possible.

Some classes may be appropriate while others may not. Anyone who is pregnant should consult a healthcare provider and notify the instructor prior to participation so suitable options can be discussed.

To preserve a peaceful and distraction-free environment, phones should be silenced and stored in the cubbies outside the studio before class begins.

Flexibility is not a prerequisite for participation. Wellness practices meet participants exactly where they are. Consistency, curiosity, and presence matter far more than flexibility or fitness level.

Urban Oasis is more than a place to attend a class. It is a community-focused wellness center designed to nurture connection, growth, restoration, and belonging. Our diverse team of instructors brings unique perspectives and specialties while sharing a common commitment to creating meaningful experiences that support well-being in all its forms.